These terms and conditions apply to your purchase of travel related services through Sisters Tours LLC, in addition to your obligations as a client. These terms and conditions apply upon the acceptance of the deposit by Sisters Tours.
Deposit/Payments:
Deposits are non-refundable and non-transferable. This is due to contractual agreements with hotels, airlines, and other suppliers that will not allow us to receive refunds. As a result, package prices are not only competitive, but flexible payment options are available. This allows the client the opportunity to make monthly payments towards their booking.
Cancelation:
Cancelations will only be accepted in writing. Email your cancelation request to info@sisterstours.com with your full name, and date of travel. An acknowledgment of the request will be provided within 48 business hours. If you do not receive an acknowledgement, call 866-550-2269 to check on the status of your request.
Penalties apply upon cancelation. If cancelled within 45 days – 31 days of departure, a 30% penalty will apply. Additional fees are subject to the applicable hotel, airline, and supplier policy. No refunds for cancelations are allowed from 30 days or less of your departure. Group cancellations made between 120 days to 61 days of departure are eligible for a 50% refund. Group cancelations made from 60 days or less before the date of departure are not eligible for any refunds. Some exceptions may apply.
Reservation Changes:
Changes to an existing reservation, regardless of the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as tours and transfers.
Name changes to airline reservations are subject to full cancellation and rebooking. There are no refunds for unused services.
Travel Insurance:
For your protection, we highly recommend purchasing travel insurance. This responsibility rests solely with you the client and we advise you to do your research to find the coverage that best fits your individual needs. You also have the opportunity to purchase travel insurance from Sisters Tours LLC.
Travel Documentation:
The client assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. All airline tickets must match the name on the passport. Airline tickets cannot be transferred to another passenger.
International Travel - All persons traveling by air, including U.S. citizens, must present a valid passport to re-enter the United States. Visit the link for passport requirements. http://travel.state.gov/content/passports/english/passports.html
If you do not have a valid travel document, we recommend having it processed well in advance prior to your trip, as processing times are significantly longer due to Covid-19.
Baggage Fees:
Baggage fees (if applicable) are not included in package prices and must be paid directly to the airlines.
Photographic Release:
Sisters Tours LLC may take photographs or videos of clients during organized vacations/trips to use for promotional or commercial use. Clients grant permission of said action without any form of payment or compensation to client.
SMS usage:
By booking with Sisters Tours you agree to receiving sms messages from our toll free number for updates, reminders or any questions or concerns.
Limitation of Liability:
Sisters Tours, LLC is not liable for any negligent or willful act, or failure to act in compliance with any travel service provider or of any third party. In addition and without limitation, Sisters Tours is not responsible for any injury, loss, death, inconvenience, delay, or damage to the person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of a transportation mechanism to arrive or depart on time.
